Contact

How Can We Help?

Whether you have a question about theater seating, need help choosing the right game table, or want to check on an order, we are happy to assist.

Most messages answered within 1 business day

Reach Us

Choose Your Preferred Channel

Email

support@toplevelleisure.com

Replies within 24 hours

Phone

+1-916-909-1969

Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes

Common Questions

Frequently Asked Questions

How long does shipping take for my order?

Orders typically ship within 1 to 3 business days. Transit time is 5 to 8 business days, so you can expect delivery within 6 to 11 business days from when you place your order. Every shipment includes tracking so you can follow along.

Do you offer free shipping?

Yes, we offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Orders ship via USPS, UPS, or FedEx based on destination and package size. Please see our Shipping Policy page for full details.

What is your return policy?

We want you to be completely happy with your purchase. If something is not quite right, please reach out to our team within the return window listed on our Returns page. We will walk you through the process and make it as simple as possible.

Can I exchange an item for a different model?

Absolutely. If you would like to swap your theater seating, game table, or arcade machine for a different option, contact us and we will coordinate the exchange. Items must be in their original condition and packaging for a smooth process.

How do I choose the right pool table size for my space?

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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